What a shame that such a lovely practice before has now turned into something very poorly run. I always praised this practice before and now will be looking to switch. Receptionist are so rude and unhelpful. What a disappointment :(
Dont come here. Seriously go somewhere else. Anywhere else!
Used to be good before the changes. I really don't know what idiot thought putting ALL the local surgery would be a benefit. NO now you have to wait a MONTH to see your Dr, they never pick up the phone, you get sent to Bransgore or Burton regardless of where you live, shocking service, if you NEED to see a DR asap , you have to drive down for 8.30 because they won't pick up the phone, then you might ?? Get a jnr DR who will greet you with , only got FIVE mins so can only talk about ONE symptom.Terrible.....
Really poor customer service from the receptionist! Her manner was so rude. Would suggest you find another surgery
Poor service. I've been with this surgery since it first opened and it has gone rapidly down hill. The Receptionists need to be taught the basic skill set of manners because they lack just that. One time I rang -after 2 hours of attempting to get through- to be greeted with "hello". So I said "hello is that the barn surgery?" Reply "uh yeah that's the number you rang for yes?" So I said "well yes but you answered with "hello" so wasn't sure" "what do you want?" She said so I said "uh an appointment that's why I rang this number yes?" Then when you get in there 9/10 your waiting long over your appointment time was due -once 1h 35min- to be told "they are busy". Sorry but if I was "busy" and that late they'd sure be grr with me. These things are a regular occurrence and must be dealt with. We understand the NHS does there best but if I was rude to my customers I'd be getting a grilling.
Barn Practice is a UK Doctor based in Christchurch, South West England. Barn Practice is located at 1 Purewell Cross Rd, Christchurch BH23 3AF, UK.
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